The PCIS commitment goes beyond delivering the highest quality software. As we establish long-term relationships with clients, PCIS goes the extra mile by providing a variety of support services to ensure client satisfaction. We strive to work closely with each client to optimize the benefits of the PCIS GOLD^® Practice Management Software.

Implementation

The success of any practice management system is directly related to how it is implemented and adopted. We believe that there are four primary activities associated with any successful implementation.

• Data Conversion
• Technical Preparation
• Initial Setup
• Training

In any period of change, there is often an understandable need for personal and responsive attention. We realize that this is a time of new and intense activity for the client. Therefore, there is a general focus of sensitivity by PCIS to the client’s needs and concerns. Our experienced staff is readily available throughout this time period to offer guidance and support to its new users.

On-going Service and Support

In addition to toll-free 24/7 Help Desk support, each client is assigned an account executive who is responsible for coordinating, facilitating, and resolving all system support issues. The account executive visits each client regularly to discuss the current and future use of PCIS GOLD. PCIS also conducts an annual client symposium as well as Web Distance Learning (online) sessions for new releases, training and re-training to better educate our clients.

With excellent client service and support, as well as superior products, PCIS is sure to help your group practice continue along the path of progress and prosperity. We look forward to serving you.

 
PCIS GOLD, P.O. Box 51427, Provo, UT 84605
Questions? Visit our Contact Us page